PRIVACY POLICY
Last Updated: 26/12/2024
Welcome to Zenith Education PTY LTD (“Zenith Education,” “we,” “us,” or “our”). We operate the website at https://www.zenith-education.com.au (the “Site”) and provide face-to-face tutoring services. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. If you do not agree with this Policy, please do not use our Site or services.
1. Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through:
• Our Site, https://www.zenith-education.com.au.
• Enrolment forms, contact forms, or other direct interactions with our staff and tutors.
• Third-party services (e.g., payment processors, marketing tools) that we integrate with to provide our offerings.
2. What Information We Collect
We may collect and process the following types of information:
1. Personal Information:
• Name, address, email, phone number, date of birth (if you provide it).
• Student’s name, academic level, or other relevant details if you are enrolling on behalf of a child.
• Billing information such as payment card details (processed by third-party payment providers, not stored on our servers).
2. Browsing Information:
• IP address, device type, browser type, and operating system.
• Pages visited, time spent on pages, and referral URLs.
• Cookies and similar technologies (see Section 8 for more details on cookies).
3. Communications:
• Records of any correspondence with us (e.g., emails, chats, or form submissions).
We only collect personal information that is reasonably necessary for our business activities or functions, or as required by law.
3. How We Collect Personal Information
1. Directly from You: When you fill out forms, enrol in our courses, request information, or otherwise interact with our Site.
2. Automatically: Through cookies and similar technologies when you browse our Site (see Section 8).
3. From Third Parties: For instance, if you make a payment via Stripe, we may receive transaction confirmations (but not your full card details).
We will generally obtain consent before or at the time of collecting personal information. If you submit personal information relating to someone else (e.g., your child), you represent that you have their authority or parental/guardian permission to do so.
4. Why We Collect and Use Your Information
Zenith Education collects and uses personal information for the following purposes:
1. Providing Services
• To facilitate course enrolments, process payments, and coordinate tutoring sessions.
• To communicate important updates about schedules, curriculum, or changes to our services.
2. Improving the User Experience
• To analyse Site usage and performance, enabling us to enhance the design, content, and functionality of our Site.
• To personalise your interaction with our Site or newsletters.
3. Marketing and Communications
• To send promotional emails or newsletters, where you have opted in.
• To inform you about upcoming events, new courses, or other offerings that may be of interest.
4. Legal or Administrative Obligations
• To comply with applicable laws, regulations, or court orders.
• To investigate and address any complaints or disputes, protect our rights, and maintain the safety of our users and staff.
If we intend to use or disclose your personal information for a secondary purpose not originally contemplated, we will seek your consent or ensure it is permissible under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
5. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may disclose it in the following circumstances:
1. Service Providers
• Trusted third parties who assist us in delivering our services (e.g., payment processors like Stripe, email marketing platforms, scheduling tools).
• These providers are bound by confidentiality agreements or privacy obligations.
2. Legal Requirements
• If required by law or in response to a valid court order, subpoena, or other legal request.
• To protect our rights, property, or safety, or that of our clients and the public.
3. Business Transfers
• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.
Wherever possible, we anonymise or aggregate information before disclosing it to third parties in a way that does not personally identify you.
6. International Transfers of Personal Information
While we primarily store and process data within Australia, some of our third-party service providers may be located in or use servers in other countries (e.g., for cloud storage or email marketing). In such cases, we take reasonable steps to ensure that the receiving party offers privacy protections substantially similar to those provided under Australian law.
7. Data Security and Retention
1. Security Measures
• We take commercially reasonable steps to protect personal information from misuse, loss, interference, and unauthorised access, modification, or disclosure.
• Our Site employs industry-standard security measures such as SSL (Secure Socket Layer) encryption where appropriate.
2. Data Retention
• We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
• When no longer needed, we take steps to securely destroy or de-identify personal information.
Despite our best efforts, no security measure is 100% impenetrable. You acknowledge that you provide personal information at your own risk.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect and store information about your use of our Site, including:
• Session Cookies: Temporary cookies that remain in your browser until you close it.
• Persistent Cookies: Remain on your device for a set period or until deleted.
• Analytics: We may use third-party analytics tools (e.g., Google Analytics) to understand how visitors interact with our Site.
You can configure your browser to refuse some or all cookies or to alert you when cookies are being sent. However, certain Site features may not function properly if you disable cookies.
9. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to:
1. Access the personal information we hold about you.
2. Request Corrections if you believe any information is inaccurate, incomplete, or out of date.
To exercise these rights, please contact us using the details in Section 11. We may require proof of identity before providing or correcting personal information.
10. Complaints and Disputes
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us directly (see Section 11). We will review your complaint and respond as soon as practicable.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). For more information, visit https://www.oaic.gov.au/.
11. Contact Us
If you wish to access, update, or correct your personal information, or have any queries regarding this Privacy Policy, please contact:
Zenith Education PTY LTD
(ABN: 57682039041, ACN: 682039041)
(Level 2) Suite 202/54 Neridah St, Chatswood 2067
(02) 7208 8166
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most current version will be posted on our Site with the “Last Updated” date. We encourage you to review this Policy periodically.
By continuing to use our Site or services after we post an updated version, you consent to the revised terms of the Privacy Policy.